Frequently Asked Questions (F.A.Q.)
How can a prospect sign a lease?
The application and lease signing process is very simple. Click on
the “Apply” icon on the website to start the application. Once your
application is completed our Property Staff will
send you the lease to read through & sign.
Once the lease is signed a background check will be completed on
the applicant. Finally, after the leases finally approval,
the resident will have to provide their ID and financial
qualifications to our Property Staff.
What is a reservation fee?
A reservation fee is a one-time
non-refundable fee that is paid by the resident 14 days after
lease approval but before moving into his/her apartment. The fee
covers the background check as well as light cleaning, light touch
up painting and or spackling holes no bigger than a dime, after
move out.
Anything needed to return the apartment back to its normal conditions outside of these things will be billed to the resident after move-out.
Anything needed to return the apartment back to its normal conditions outside of these things will be billed to the resident after move-out.
How does a resident qualify with us?
A resident can qualify
in one (1) of three (3) ways. The first way is that they provide
financial documentation that they gross (before taxes) in a year
one and a half (1.50) times the total rental amount on the lease
contract. Financial documentation can include financial aid, loans,
recent bank statements, current W-2 tax forms, trust fund accounts,
or any other financial documents of funds that can be liquidated
quickly or that don’t fluctuate due to financial market activity.
The second way is that a resident can provide a guarantor and
guarantor paperwork. A guarantor is anyone of the age of eighteen
(18) that can provide financial documentation that shows they gross
three (3) times the total rental amount on the lease contract. The
final method of qualifying is that a resident can pay the entire
total rental amount for the lease before he/she moves in. A
resident doesn’t need to provide qualification paperwork at the
time of lease signing, but instead has fourteen (14) days after
signing a lease to provide qualification
paperwork.
What is included in the rent?
The following items are included in the rent
cost: high speed internet, water, sewer, trash removal, and
parking.
Apartments are partially furnished: Call the office for more details and availability
Apartments are partially furnished: Call the office for more details and availability
How can a resident pay rent or fill out a maintenance request?
This process of paying
rent or submitting a maintenance request is very easy. Go to the
community’s website and click on the “Resident” icon. Once you have
clicked on this you can log into your Resident Portal by creating
an account with the information that the property management team
has on file. Try and pay all rent via online check because there
isn’t a fee. There is a fee included with use of credit and debit
card. If you have any problems logging into your account please see
your leasing office. You can also download an app for your smart
phone called “Resident Portal Mobile”. It is a red app with the
letters “rp” in it.
What are the polices on pets, smoking, and guests?
The Villas at Kirkwood
is pet friendly, subject to limits on animals, breeds, and weight
limits. The community is smoke-free in all indoor areas. Overnight
guests are welcome, with limits on the number of days and
guests.
Is there an on-site management team that can assist residents at any time?
We guarantee a 24/7 commitment to our residents.
From our professional management staff and to our maintenance team,
we will have someone available to assist residents. We strive to
complete work orders within 24 hours of receiving notification. We
will also have on-call Community Assistants, who will be the first
respondents to any after-hours maintenance
emergencies.
Renters Insurance:
Landlord requires resident to
purchase & maintain a renter’s insurance policy to protect resident
from any damages he/she or their guest(s) may cause or incur.
Landlord requires resident purchase a renter’s insurance policy
with at least $100,000 in property liability coverage and
encourages at least $5,000 in personal property coverage. Please
provide policy documentation for renter’s insurance or for your
parent’s homeowner’s insurance policy to landlord or upload through
your resident portal 48 hours prior to move-in. Renters insurance
is also available through Homebody found in your resident portal.
Failure to comply will result in being placed on a master coverage
policy that does not cover your personal belongings and being
assessed a monthly charge for this coverage.
How does move-in day work?
On move-in day the resident will come to the leasing office to pick
up their keys. The application / reservation fee and first months
rent MUST be paid before keys will be handed out. The resident must
also have provided ID & financial qualification document(s) before
receiving keys.
Resident will then have twenty-four (24) hours to complete the inspection checklist and return it to the leasing office.
Resident can call the leasing office and request an early move-in date and the management team will try their best to accommodate, but no guarantees are made that the request will be approved.
Resident will then have twenty-four (24) hours to complete the inspection checklist and return it to the leasing office.
Resident can call the leasing office and request an early move-in date and the management team will try their best to accommodate, but no guarantees are made that the request will be approved.
Suggested things to bring on move-in day:
- Trash Can(s)
- Mop/Broom/Swiffer/Vacuum
- Television
- Television Stand
- Router for Wifi
- Surge Protector
- Pots, Pans, Tupperware
- Kitchen Utensils
- Bedding (Full Size Mattress)
- Alarm Clock
- Closet Hangers
- Pillows & Blankets
- Mattress Protector
- Shower Rod (3 Feet)
- Shower Curtain
- Shower Liner
- Shower Curtain Hooks
- Towels
- Cleaning Products
- Toilet Plunger
- Toiletries
- Groceries
- Laundry Basket
- Laundry Detergent & Dryer Sheet
- First Aid Supplies
- Small Appliances (Coffeemaker, Toaster, Can Opener, Etc.)